Tactical Eleven
Terms of Service and End User Licence Agreement
These terms are an agreement between you and Vortex Games ("we", "us", the "operator") governing your use of Tactical Eleven (the "game" or "service"), an online football management game. By creating an account or using the game you agree to these terms. If you do not agree, do not use the service.
Eligibility and minimum age
You must be at least 13 years old to hold an account. Where a higher minimum age applies to you under local law (for example, the digital consent age in your EU member state, which ranges from 13 to 16), that age applies. Making a purchase, or spending Credits or any paid currency, additionally requires that you are of legal age to enter a contract where you live, or that a parent or guardian consents to and is responsible for the transaction. By making a purchase you confirm that this is the case.
Your account
You are responsible for the activity on your account and for keeping your password secure. One account per person unless we agree otherwise. You agree to provide accurate registration details and to keep them current. Tell us promptly if you believe your account has been accessed without your permission.
Licence to use the game
We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and play the game for your own non-commercial entertainment, subject to these terms. We and our licensors retain all rights in the game, including its software, artwork, names and content. This licence does not transfer any ownership to you.
Code of conduct
You agree not to:
- break the law, or infringe anyone's rights, through the service;
- cheat, exploit bugs, use bots or automation, or otherwise gain an unfair advantage;
- harass, abuse or impersonate other players or staff;
- attempt to access accounts, data or systems you are not authorised to access;
- buy, sell, or trade accounts, virtual items or currencies for real money outside the game; or
- interfere with, overload or attempt to disrupt the service or its security.
We may remove content and restrict or close accounts that break these rules.
Virtual items, currencies and randomised packs
This section is important. It applies to every current and future in-game item, currency, pack and paid feature, including any that we add later.
- No real-world value. Coins, Credits, player cards, packs and any other in-game items or currencies are licensed virtual items. They have no real-world monetary value. They are not money, not a stored-value or payment instrument, and not your property.
- Not cashable out. Virtual items and currencies are not redeemable, exchangeable, refundable, transferable or cashable out for real money or anything of real-world value, except where local law requires otherwise. A limited licence to use them within the game is all that is granted, and it confers no ownership.
- Randomised packs. Packs and card pulls are randomised. The probabilities of each outcome are disclosed in-app before you buy, on the pack's odds display. Outcomes are a matter of chance, and a purchase buys the opening, not a specific card.
- Spending Credits and other paid features. These terms cover all spends of Credits and any paid currency across the game, whether on packs today or on other paid features we may offer in future (for example, cosmetic items or a paid option to speed up or skip part of a match). The rules above apply to all of them.
- We may change the catalogue. We may add, change, reprice, suspend or remove virtual items, currencies, packs, odds or features, and we may change the game, at any time. Virtual items may be lost if your account is closed or the service ends, as set out below.
Purchases and the simulated store
The Credits store is currently a simulated top-up: no real payment is taken, and Credits are granted for demonstration only. When we enable real payments, purchases will be handled by a payment provider, the price you pay will be shown before you confirm, and a purchase is complete when the Credits or items are delivered to your account.
Where you buy digital content that is delivered immediately, you may be asked to give your express prior consent to immediate delivery and to acknowledge that you thereby lose the EU or UK 14-day right of withdrawal for that content once delivery has begun. Your statutory consumer rights are otherwise unaffected, and nothing here removes a right that cannot be waived under the law that applies to you.
Suspension and termination
You may stop using the game and close your account at any time. We may suspend or terminate your access, with or without notice, if you break these terms, if we reasonably suspect fraud or abuse, or if we are required to by law. If your account is terminated, your licence ends and you may lose access to virtual items and currencies without compensation, except where local law requires otherwise.
Disclaimer of warranties
To the fullest extent permitted by law, the game is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and uninterrupted or error-free operation. Some warranties cannot be excluded under the law that applies to you, and this section does not limit those.
Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for lost virtual items, lost profits, or loss of data. Nothing in these terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.
Indemnity
To the extent permitted by law, you agree to indemnify us against claims, losses and costs arising from your misuse of the game or your breach of these terms. This does not apply to the extent a loss is caused by us.
Changes to these terms
We may update these terms from time to time. When we make a significant change we will give reasonable notice, for example in-app or by email, and update the effective date above. If you continue to use the game after a change takes effect, you accept the updated terms.
Governing law and jurisdiction
These terms are governed by the laws of Spain, together with EU consumer law where it applies. Disputes are subject to the Spanish courts, without prejudice to any mandatory rights you have to bring proceedings in your country of residence.
Your mandatory consumer rights
Nothing in these terms overrides mandatory consumer-protection rights that apply to you and cannot be waived, including under EU and UK consumer law and under the law of your country or state of residence. Where a term here conflicts with such a right, that right prevails and the rest of these terms continue to apply.
Contact
Questions about these terms can be sent to admin@vortex-gaming.net. See also our Privacy Policy, Cookie Policy and Responsible Play pages.